Terms and Conditions

Las partes

These terms govern the provision of the service betweenSenda and the organisation that employs them. The contact is info@senda.eus and the mobile phone 623 78 81 26.

To request full tax details—the holder's name or company name, TIN and address for legal purposes—please contact us by email or telephone. We provide these details for invoices and contracts, and in response to requests from the tax authority or another authority.

Senda is intended for businesses and professionals acting in the course of their business activities. Anyone entering into a contract declares that they are acting on behalf of an organisation and have the authority to bind it.

Qué se contrata

A right to use the application for the duration of the subscription, subject to the limits and modules of the selected plan. No software is supplied, nor are any ownership rights in it transferred.

Senda is a management tool. Any obligations you propose under a contract are subject to review and approval by your organisation, and the final decision is yours.

Precios

The current prices of plans that can be purchased through the website are:

The amounts do not include taxes. VAT is calculated and added at the time of payment based on the buyer's country and tax identification number, in accordance with applicable regulations. The invoice is issued by the payment gateway and is available in your customer area.

Primer cobro

When signing up, you provide your payment method and the first monthly payment is taken immediately. There is no trial period: access begins once payment has been confirmed.

Duración, renovación y cancelación

The subscription is monthly and renews automatically for successive monthly periods unless cancelled. There is no minimum commitment.

You can cancel at any time from Subscription, in your customer area. Cancellation takes effect at the end of the period already paid for. You will retain access until then and no further charges will be made. No pro-rata refund is provided for the current month unless the cancellation is due to a breach on our part.

We may suspend or terminate the service for non-payment, use that breaches these terms, or use that compromises the security or stability of the service. Except in urgent cases, we will notify you in advance and allow time to remedy the issue.

Sus datos si deja de ser cliente

Any documents and data you upload remain yours. When you cancel, you will have a grace period in which to export them before they are deleted. If you need help retrieving them, contact us and we will assist you.

Disponibilidad y responsabilidad

We work to keep the service available at all times, but uninterrupted operation is not guaranteed: there may be downtime due to maintenance, updates or incidents involving third parties we rely on.

To the extent permitted by law, our liability is limited to the amount paid in the twelve months preceding the event giving rise to it. We are not liable for loss of profit, indirect losses or decisions made on the basis of information provided by the application.

Under no circumstances shall Senda be liable for non-payment by third parties. If someone who owes your organisation money fails to pay, Senda is not liable for that debt.

Cambios en estas condiciones y en los precios

We may change these terms and prices. We will notify you of any changes by email at least thirty days in advance. They will take effect upon the next renewal. If you do not agree to the changes, you may cancel at no cost before they take effect.

Ley aplicable y reclamaciones

These terms are governed by Spanish law. If you have a complaint, you can write to us at: info@senda.eus or call us on 623 78 81 26. We will try to resolve the matter directly before you need to pursue any other avenue.